Samantha Hodge
Customer Experience | Customer Satisfaction and service | Change Management and Tracking | Voice of the Customer
Sam has a proven history of success in achieving best in class Customer Experience, using a background of over 20 years in Business Relations Management, International Assignments Facilitation, Employee Development and Change Management and Tracking.
Sam’s career path demonstrates a passion for customer experience by enhancing overall customer experience through conducting comprehensive root cause analysis across all customer support channels. This while also identifying blockers and gaps in the customer journey. She can determine and prioritise Customer Experience improvement plans based on content and CS systems, including resolving team’s issues, optimising team performance, gathering customer feedback, and delivering dynamic suggestions
Sam has worked for large multinational companies as well as start ups and very much enjoys working with a diversity of multicultural and fun teams.
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